If you have turned on the two-step verification on your Hotmail account for the account security purpose but now you are not able to get access to your account due to the forgotten password, you don’t need to worry about it.
You can easily recover Hotmail account with two step verification turned on using the simple account recovery method but in this case, you will receive 2 codes instead of one.
When you turn on the two-step verification on your Hotmail account, you need to verify your alternate email address or the phone number through the code verification. You need to use the same contact detail(s) for the account recovery.
If you want to recover your Hotmail account in which the two-step verification is active, you need to follow the instructions given below:
- You need to go to the Hotmail account login page
- Enter the username of the Hotmail account, you want to recover
- Now you need to click on NEXT
- You will be asked to enter the password of your account and you have to click on the option FORGOT PASSWORD or TROUBLE SIGNING IN
- Now you will get the option to verify your account using your recovery phone number or the email account in which you need to send a code to your phone or email and confirm it to complete the verification
- Once you are done with the account verification, you will get the option to perform the second step of verification
- Now you need to send another code to your contact detail used for 2 step verification
- Again confirm the code once you receive it
- Now you will get the option to reset the password of your Hotmail account
- Enter the new password and confirm it by re-entering it
- Click on Done or Save or Continue using the email service
This is how you can accomplish the Hotmail account recovery with the 2 step verification turned on. If you are not able to recover your Hotmail account due to any reason, you can contact the Hotmail customer service team and get the best help over the phone.
